Elizabeth Woodcock is a speaker, author and consultant who specializes in helping physician practices achieve and sustain patient satisfaction, practice efficiency, and profitability. She is nationally recognized for her outstanding presentations and writings aimed at improving the business of medicine. Her education and expertise, combined with her humor and an engaging delivery, make her popular with physicians and administrators alike.

Free Resources

The Basics of an EOB

If you are new to billing and wondering how to decipher what's commonly know as the "EOB", this video is for you! In this 30 minute training, Elizabeth explains what an EOB is, how to understand charges, allowance and payment, and reviews examples. Download slides

Aged Trial Balance

Aged trial balance, aging report, accounts receivable summary: whatever it’s called in your software program, the information is critical. Elizabeth Woodcock explains it all, from start to finish in this 30-minute video. This is a great video for coding, billing, and practice managers. Download slides

Webinars

Best Practice in Patient Collections

Ten steps you can take to transform your practice

Patient collections has always been a unique challenge. The COVID pandemic complicated the already convoluted revenue cycle processes for most healthcare providers. In this webinar Elizabeth shares proven strategies and easy to implement actions medical practices can take to maximize their revenue and minimize patient balances. 1 AAPC CEU available.

2021 Reimbursement

What your practice needs to know

2020 was clearly one for the history books, but 2021 ushers in another set of challenges - and opportunities – for your practice. This fast-paced, content-rich webinar gives you the reimbursement knowledge you need. From fundamental changes to evaluation and management (E/M) coding, to 2021 Medicare reimbursement, this session will prepare you for 2021.

Best Practices in RCM

Strategies for a New Era in Healthcare

Medical practices face new risks and opportunities as changes to the healthcare marketplace ignite the pressure to strengthen revenue cycle management (RCM). This webinar provides a roadmap to optimize your practice management system, prevent denials, and strengthen cash collections. Find out about initiatives you can implement immediately.

WATCH NOW - $159

Books in Print

Staffing the Medical Practice

Sweeping changes in healthcare directly impact the staffing model of today’s medical practices. We must staff new patient access channels and new value-based care models. Staff must be deployed to meet the needs of individual patients and the broader patient population. They must master new technologies and learn new knowledge and skills.

Patient Access: Tools and Strategies for the Medical Practice

Patient access is business-critical for today’s medical practice. Patient access impacts appointment availability, the cost to deliver medical care, patient and referring physician satisfaction, as well as your practice’s bottom line. This resource provides tools and strategies for your practice to address the critical components of patient access.

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Physician Billing Process: Potholes in the Road to Getting Paid

Delivering proven solutions to optimize your revenue cycle, this primer for professional fee billing is business critical whether you're new to managing the revenue cycle or a seasoned professional. This practical, easy-to-read manual delivers timely and sound techniques for optimizing revenue performance for a more profitable medical practice!

Mastering Patient Flow: 4th Edition

Delivering high-quality, cost-effective patient care requires creating and sustaining patient-centered practice operations. Whether you are new to managing patient flow or a seasoned pro, the updated edition of this bestseller is your essential resource for uncovering new opportunities and efficiencies. This practical, must-read book offers an updated assessment of a medical practice from the most important point of view: that of the patient.

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eBook

The Battle to Get Paid

Strategies for winning the payment war

It's a battle to get paid. Medical practices come in many sizes and shapes, not to mention a vast variety of specialties. Most practices share one unfortunate characteristic: their physicians don’t collect the full reimbursement they are entitled to. Use the tips in this ebook to improve your receivables management strategies.