Frequently Asked Questions

In this section:

• What’s included in membership?
• Membership options and pricing
• Do you offer custom memberships?
• Do you offer discounts or trial memberships?
• For individuals paying out of pocket

What is included in membership?

You get exclusive access to our library of essential coding resources for medical practices including webinars, articles, in-depth coding guides, quick reference sheets, annual CPT® and CMS updates, and more.

Here is a summary of what you will and won't find on CodingIntel.

*CodingIntel is NOT a forum for coding questions and does not provide answers to individual coding questions. See the coding questions section for additional information.

What are the membership options and pricing?

See our current membership options and pricing here.

Do you offer custom memberships?

If your group requires access for more than 30 users, please contact us for a quote.

If your group requires access for 11 to 29 users, you have the option of purchasing a combination of multiple group and/or individual memberships.

Unfortunately, we cannot accommodate custom memberships for group of 30 or less.

Do you offer discounts or trial memberships?

There are no discounts or trials available at this time. However, we do offer a 30-day money back guarantee. If you sign up for a monthly membership and decide CodingIntel is not for you, simply email us within 30 days of your purchase for a full refund.

Visit our membership page for complete details.

For individuals paying out of pocket:

We find that many employers are willing to cover the cost of a CodingIntel membership. Download Why Join CodingIntel , our information sheet about the benefits of CodingIntel. It can be presented to your employer to support your request to have them cover the cost of your membership.

In this section:

• Username and password help
• Changing your membership
• Adding or removing users on a corporate account
• Corporate account user limits
• Changing the group administrator on a corporate account

How do I set up my username and password?

You will be prompted to set up your username and password at the time of purchase.

To change your password, click on the "change password" link at the bottom of your account profile.

What if I forget my username or password? How do I reset it?

You can reset your password using reset link on the login page. Please note, we do not have access to passwords.

If you don't receive an email with the reset link, check your spam/junk filter. Still having trouble? Email us and we'll be happy to send you a temporary password.

How do I change my membership plan?

1. Go to your account profile
2. Click on "change plan"
3. Select your new plan from the dropdown list
4. Add/update your payment information and complete your transaction

Important notes

• *If you are a legacy member, you will not see the "change plan" option in your account. Please email support to change your plan
• If you are changing in the middle of a billing cycle, you will see a prorated payment amount for your first payment on the new plan. (This proration reflects a credit for the unused portion of your existing membership.)
• If you are changing a group membership (monthly to annual, or vice versa), Please contact us when your transaction is complete so we can migrate your sub account users to the new membership.

We have a corporate account. How do I add or remove individual users?

Group administrators may add or remove users (sub accounts) from the group account at any time. The total number of sub accounts used/available can be found on the sub accounts page. Please note, the total number of users indicated on the sub account page does not include the admin.

Admins may add users manually, using the steps below, OR, you may copy and distribute the unique signup URL for your group. The signup URL is located under sub accounts in your profile (see steps 1-3 below).

To remove users:

1. Go to the sub account list (see step 1 above)
2. In the user list, find the user you want to remove and click on the "remove" link for that user.

How many users can be on my account?

The total number of sub accounts used/available can be found on the sub accounts page.

How do I change the administrator on our group account?

We are not able to change the owner of an existing membership, however, you can follow these steps to create a new membership and move the users associated with the original account to the new one. If you don't have access to the original account, please contact us for assistance.

1. First, export the sub account users on the existing account using the "Export Sub Accounts" link below your user list on the sub accounts page.
2. Next, sign up for a new group membership using the name and email address for the new group administrator.
3. Go to the sub accounts page in the new membership and click on "Choose file".
4. Select the file you exported in step one and click the "Upload CSV" button (screenshot below)
5. Lastly, cancel the original membership. (See our cancellation page for information about prorated refunds.)

In this section:

• Payment method options
• Invoices and receipts
• Renewal information
• Updating payment information

What payment methods can I use?

• Monthly memberships
  Credit or Debit card only
• Annual memberships
  Credit card or check

Note: Payments for memberships purchased with a credit card are automatically recurring until the customer cancels. See the cancellation section of the FAQs for our cancellation policy.

You can update your card information at any time by clicking on the "update" link on the memberships tab in your ​account profile.

To pay by check, select that option during check out, and an invoice will be emailed to you. If you don't receive the invoice within two business days, please contact support. Don't forget to check your spam/junk folder!

Memberships paid by check DO NOT renew automaticallly. (See renewal section below).

Can I get an invoice or a receipt for my records?

Your purchase will automatically generate a receipt that is sent to your email. If you don’t see this email, try checking your spam or junk folder. If you would like a copy of an invoice after you sign up, you can download one under your account details.

How does my CodingIntel membership renew?

Memberships purchased with a credit or debit card are automatically recurring until you cancel. By purchasing a membership, you agree that CodingIntel will automatically continue your subscription and will charge the recurring fee for the membership you selected to your payment method on each renewal date until you cancel.

You may cancel at anytime by clicking the "cancel" link.

If you are an invoiced customer, you will receive renewal reminders beginning 4 to 6 weeks prior to your renewal date. To ensure receipt of reminders, please make sure your email address is up-to-date, and add "membership@codingintel.com" to your whitelist.

Please note, payment must be received by the renewal date to avoid interruption in access to member benefits.

Where can I find my membership renewal date?

You can check your renewal date at anytime in your account. The next billing date appears in the subscription column on the "Memberships" tab.

How do I update my payment information?

Payment information can be updated in your account profile.

1. Login here
2. If your membership has not yet expired, click on the “update” link for your active membership in the far right column
3. If your membership has expired, click on the "subscribe" link in the far right column
4. Enter your updated information
5. Click the submit button at the bottom of the page to save your updated information

*If you receive an error message, please email support@codingintel.com and we'll be happy to assist you. 

In this section:

• Cancellation
• Refunds
• Reactivating a membership

How do I cancel my membership?

We hope you will find the resources on CodingIntel to be a great value. But, if you decide to cancel, you can do so at any time. To do this, go to the ‘my account’ page and click on ‘cancel’ under the 'Memberships' tab.

Important note: The cancel link triggers cancellation of your existing membership at the end of your current membership period.  Your membership access will continue until the end of the your current billing cycle. To request an immediate cancellation and refund, please contact support.

To ensure proper processing of your cancellation, please sign in to your account using one of the following internet browsers: Chrome, Safari, Firefox or Microsoft Edge.

You will receive an email notification confirming your cancellation has been processed.

Can I get a refund?

Our refund policy is as follows:

• Individual Monthly Memberships - Refund of full purchase price if cancelled within 30 days of the original purchase. There are no refunds for monthly memberships cancelled after the 30 day risk free trial period. To request a refund, submit an inquiry using our contact form.

• All other memberships - Cancellation for all other memberships are subject to the following terms: Annual memberships will receive a prorated refund based on the number of months remaining until the renewal date. (Your renewal date can be found in your account profile). There are no refunds for Group MONTHLY memberships after the first 30 days of membership.
• *Webinars- There are no refunds for webinar purchases. If you are a member registered for a live event, and cancel your membership prior to the event, your webinar registration will be cancelled as well.

CodingIntel reserves the right to issue refunds in exception to this policy from time to time, at our discretion. Exercise of this right does not constitute a change in our stated policy, and does not obligate us to issue similar refunds except as required by the terms of use.

How do I reactivate my membership?

Simply click on the "Subscribe" link for the membership in your account profile.

Please note: updating your payment information for an expired membership WILL NOT reactivate the membership.

If you receive an error message, please visit our membership page to complete your transaction, or contact our support team for assistance.

In this section:

• General information about webinars
• How to sign up for webinars
• Where to find webinar materials
• CEU information
• Registration help

General information about webinars

All live webinars are recorded and made available on-demand within 24 hours of the live event. You can find a list of all webinars here.

If you're subscribed to Betsy's monthly newsletter, you will receive monthly notifications of webinars, along with a signup link.

How much do webinars cost?

Webinars are free to members. Non-member pricing is listed in the details for individual webinars.

How do I sign up for a webinar?

Members
Webinar access is free to active CodingIntel members.

To sign up for a live webinar, go to webinars, click on the title of the webinar you want to register for and then click on the "Register" button at the top of the page. Then, check your inbox for your confirmation email. If you don't see it there, or in your spam/junk folder, let us know and we'll be happy to resend it.

Note: The confirmation email will be sent to the email address on file for your CodingIntel membership.  You can review/edit your email address in your  account profile.

Non-members
Some on-demand webinars are availalbe for individual purchase.

If a webinar can be purchased on-demand, you will see a "purchase" link near the bottom of the post. Once your transaction is complete, go back to the webinar page to download the materials and watch the recording. (You may need to login, or refresh your browser). Purchased webinars may be accessed at anytime through the webinar tab in your account profile. Please contact support if you have any issues access the content.

Note: Webinar access is limited to one connection per registration/membership. Your office staff can listen in via your computer’s audio connection. Additional connections subject to additional fees. If purchasing on-demand, and CEUs are offered, they are only available to the purchaser.

Where do I find the handouts for my webinar?

Live webinars

• Handouts are posted on the webinar registration page the week of the webinar. Participants are encouraged to download them prior to the event.
• Handouts will also be available for download during the live event.

On-demand webinars

• Download links are located just above the recording on the webinar page.

You must be logged in to see the download links.

Are CEUs available?

Many of our webinars to carry AAPC CEU credits, and if a webinar does, it will be clearly indicated. You are automatically eligible for a CEU certificate if you attend the live webinar in its entirety. If you watch a webinar on-demand, you can qualify for a certificate by earning a passing score on the post-test.

Only AAPC CEUs are available at this time.

How do I get my CEU certificate?

Members and purchasers participating in a live webinar will have the opportunity to download the certificate at the completion of the teaching portion of the webinar. You must be present for the entire event to be eligible. If you were unable to download your certificate during the webinar, please email us with your name and the title of the webinar to request your certificate.

For on-demand webinars, you will have an opportunity to submit the post test after watching the webinar. AAPC requires a score of 70% or higher to receive a certificate.

I'm having trouble registering, can you help?

Members
If you don't to see the 'registration' button on the webinar page, here are some troubleshooting tips:

• Check to make sure you are logged in. If you are not, login and refresh the registration page.
• Are you using a supported browser? Microsoft is no longer supporting Internet Explorer. We recommend using Chrome, Safari, Firefox, or Microsoft Edge.

If you continue to experience issues, please send us a screenshot of what you are encountering and we'll be happy to assist.

In this section:

• Can I ask a coding question?
• Is there additional coding help available?
• Does membership include a forum?

Can I ask a coding question?

CodingIntel does not provide individual answers to coding questions. From time to time, we may use questions that are submitted frequently as a basis for an article.

Why?

Sheer volume. There are more questions than there is time to answer them.

• Procedure coding. We don’t have the staff and or the expertise to read and code procedure notes. See below for options.
• Compliance issues. Some questions describe compliance situations that should be addressed by the compliance department or health care attorney, and not sent via email to someone outside the organization.
• Reimbursement issues. If only payers all followed coding rules! Unfortunately, some issues are specific to a payer’s policies and their own interpretation.
• What if questions: If you’re a coder, you’ve been in a meeting when someone says, “What if the NP and a PA walk into a bar,” no, sorry, What if both participate with a resident and an attending, and the PA….” or “What if, half the procedure is done on a Tuesday but the other half is done….” When I get a “what if” question, it’s never by itself. I am sorry, answering individual “what if” questions isn’t part of CodingIntel.

Search tips

If you haven't searched the site for the answer to your question, we encourage you to start with our site map. There you will find a curated list of the articles and resources available on the site. You can also enter a code or a key word in the search tool. We've included some helpful search tips below.

1. If your question is specific, try to be specific, for example, “lesion” will give you a more accurate search result than “surgery”.
2. But, if you are searching for general information for surgical coding, then, search “surgery”.
3. Search by CPT or HCPCS code

Is there additional coding help available?

If you are looking for a Q&A service, the AMA offers the CPT Network and Knowledge Base, an internet-based system that provides AMA members and subscribers the tools to quickly research a database of commonly asked CPT coding questions and clinical examples (vignettes).

If you are a physician or work for a physician, we suggest asking the physician to send the coding question to his/her specialty society.  Compliance questions should go the compliance department or medical director, and serious compliance concerns should be handled under attorney client privilege. There are also listservs available, and you could pose your question there. The AAPC has one, as does Part B News.

Does membership include a forum?

We don't have a forum at this time. Our live webinars do include a Q&A portion where participants can ask Betsy questions related to the webinar topic.

Articles and Quick Reference Sheets

“[Resource name] provided by CodingIntel.com. Copyright 2023 Betsy Nicoletti, MS, CPC.

Coding Guides

Members may cite content from our Coding Guides non-commercial educational purposes within their organization with the acknowledgement referenced above

Coding Guides are a member-only resource and may not be distributed without express written permission from CodingIntel.com.

Webinars and Courses

Webinars and courses are a member-only benefit. In order to maintain the value of the content for our members, we restrict use of these resources to active members.

Members who wish to share webinars or courses with their organization may purchase an extended license to do so. If you are interested in this option, please email us with the title of the webinar or course you are interested in, and we will provide you with the details.

Please see our terms of use page for additional information.