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Medical coding resources for physicians and their staff. CodingIntel was founded by consultant and coding expert Betsy Nicoletti.

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February 5, 2023

Coding Telehealth Visits

Coding telehealth visits changes faster than the weather here in New England. The resources on the site relate to Medicare policy and CPT codes and rules. Unfortunately, they don’t address individual commercial payer policies.

  • There are two new POS codes for coding telehealth visits, but don’t start using them for Medicare.
  • Congress passed a law 12/20/2020 that allows behavioral health services to continue to be billed via telehealth after the end of the public health emergency.
  • After the PHE ends, CMS continues to state that it does not have the statutory authority to pay for telehealth for patients in their homes unless Congress passes a law allowing it.

POS 02: Telehealth Provided Other than in Patient’s Home

Description: The location where health services and health related services are provided or received, through telecommunication technology. Patient is not located in their home when receiving health services or health related services through telecommunication technology.  (Effective January 1, 2017) (Description change effective January 1, 2022, and applicable for Medicare April 1, 2022.)

POS 10: Telehealth Provided in Patient’s Home

Description: The location where health services and health related services are provided or received, through telecommunication technology. Patient is located in their home (which is a location other than a hospital or other facility where the patient receives care in a private residence) when receiving health services or health related services through telecommunication technology. (This code is effective January 1, 2022, and available to Medicare April 1, 2022.)

See CMS’s MedLearn Matters article describing the new POS code. It seems to indicate we shouldn’t use it!  Here is what they say:

“Medicare hasn’t identified a need for new POS code 10. Our MACs will instruct their providers to continue to use the Medicare billing instructions for Telehealth claims in Pub. 100-04, Medicare Claims Processing Manual, Chapter 12, Section 190.”

This policy is confirmed in the 2023 Proposed Physician Fee Schedule Rule.

On the contrary, CMS’s 2023 Proposed Rule states that practices will continue to use the place of service where the visit would have been done and modifier 95 until 151 days after the PHE ends. The citation below is from that rule and says “…practitioners can continue to report the place of service code that would have been reported had the service been furnished in-person….” Using POS 02 and 10 will result in a lower payment rate than a service using POS 11, office. POS 02 and 10 are paid at the lower facility rate. When coding telehealth visits, continue to use this guidance until 151 days after the PHE ends.

One MAC, NGS posted a question about this, which is linked below.

https://www.ngsmedicare.com/web/ngs/news-article-details?lob=96664&state=97224&rgion=93623&selectedArticleId=3794814

And, here is a link to the Family Practice Management journal article that describes the policies of two other payers.

Coding telehealth visits

  • Telemedicine and COVID-19 FAQ
  • Telemedicine in RHCs and FQHCs
  • Is it or isn’t it a telehealth service
  • Telemedicine | Webinar
  • Payment for telephone calls
  • Overview of Medicare telehealth services
  • Interprofessional Internet Consultations
  • CPT® codes (99421-99423) – and payment for – online digital evaluation and management (E/M) services
  • Virtual communication: two new HCPCS codes G2010 and G2012
  • Should we begin using the new CPT modifier -93
  • Modifier 95
  • Modifier CS
  • Medicare changes telehealth rules, again

Telehealth source documents you can download

  • CMS list of telehealth
  • AMA coding advice
  • CMS interim rule – March 30, 2020
  • CMS interim rule – April 30, 2020
  • CMS enrollment COVID-19PEHotline
  • Aledade guide to getting started with telehealth

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Last revised September 6, 2022 - Betsy Nicoletti
Tags: telehealth

CPT®️️ is a registered trademark of the American Medical Association. Copyright American Medical Association. All rights reserved.

2023 E/M reference sheets

These handy quick reference sheets included at-a-glance MDM requirements for office, hospital, nursing home and home and residence services. And, a bonus sheet with typical time for those code sets. Sign up for Betsy’s monthly newsletter to download these reference sheets and share them with your practitioners.

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2023 E/M guidelines for hospital, nursing facility, home and residence services | Webinar

Effective January 1, 2023, the AMA has revised the definitions and guidelines for hospital and other E/M services, including ED visits, nursing facility services, home services, and domiciliary care codes. Also, coding for prolonged care services gets another overhaul with revised codes and guidelines. Watch this webinar about all these changes.

Watch it now

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Our mission is to provide up-to-date, simplified, citation driven resources that empower our members to gain confidence and authority in their coding role.

In 1988, CodingIntel.com founder Betsy Nicoletti started a Medical Services Organization for a rural hospital, supporting physician practice. She has been a self-employed consultant since 1998. She estimates that in the last 20 years her audience members number over 28,400 at in person events and webinars. She has had 2,500 meetings with clinical providers and reviewed over 43,000 medical notes. She knows what questions need answers and developed this resource to answer those questions. For more about Betsy visit www.betsynicoletti.com.

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